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Any questions or problems regarding our products and services, even basic banking operations, can be resolved here.
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Oasis Complex, Kololi-Senegambia, Banjul, GambiaSupport
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Frequently Asked Questions
Kolomoni Digital Bank
The Kolomoni app is available for download on Play Store and Apple Store.
If you want to open a savings account with Kolomoni using our mobile app, you can follow these simple steps:
- Download the Kolomoni Gambia mobile app from either Play Store or Apple Store if you haven't done so already.
- Launch the app after the download is complete.
- Input your mobile number and TIN number.
- Verify the displayed information and click on "Create my account."
- Enter the 4-digit verification code sent to your phone number.
- Set up your password, and you're all set to start using your Kolomoni savings account through the mobile app!
If you're interested in using a more secure, convenient, and faster way to log in to your Kolomoni account, you can enable biometrics by following these steps:
- Open your Kolomoni app and log in to your account.
- Select the "More" option located at the bottom right of your screen.
- Navigate to the "Security" section and look for the "Enable Fingerprint" option.
- Toggle the button beside "Enable Fingerprint" to turn on this feature.
- Once the process is complete, you will receive a success message indicating that you can now use your fingerprint to access your account.
That's it! Now you can enjoy the convenience and security of using your fingerprint to log in to your Kolomoni account.
To change your transaction PIN, simply follow these easy steps:
- Open your Kolomoni app and log in to your account.
- Select the "More" option located at the bottom right of your screen.
- Navigate to the "Security" section and look for the "Change transaction PIN" option.
- Enter your current PIN and the new PIN that you want to use.
- Confirm the new PIN by entering it again.
- Click on the "Confirm" button to complete the process.
That's it! Your transaction PIN will now be changed, and you can continue to use your Kolomoni account with peace of mind.
As Your Money Partner, we are committed to helping you grow your money, and our referral program is a great way to earn even more. By referring Kolomoni to your friends and family, you can earn an extra 200 GMD for each successful referral.
To access your unique referral code on the Kolomoni app and start earning, simply follow these easy steps:
- Open your Kolomoni app and log in to your account.
- Select the "More" option located at the bottom right of your screen.
- Navigate to the "Referral" section and click on your referral code to copy it.
- Share your referral code (e.g., xpqr123fd) with your friends, family, and anyone you think could benefit from using Kolomoni.
- For each person who signs up for a Kolomoni account using your referral code, you'll earn 200GMD.
- Keep referring and earning to make more money!
So why wait? Start sharing your referral code today and watch your earnings grow!
To check your total referrals after a user signs up with your link, follow these simple steps:
- Open your Kolomoni app and log in to your account.
- Select the "More" option located at the bottom right of your screen.
- Go to the "Referral" section and scroll down.
- You will see your Accepted, Pending, and Total referrals.
- Pending status means the person you referred has not met the criteria yet.
- Completed status means that all the criteria have been met by the person you referred.
If you want to verify your Kolomoni account, follow these steps:
- Open your Kolomoni app and log in to your account.
- Select the "More" option located at the bottom right of your screen.
- Select "Identity Verification" from the list of options.
- Enter your occupation, ID reference number (any valid means of identification number), employer name, and employer address.
- Click on "Save" to update your information.
That's it! Your account should now be verified.
Kolomoni offers a range of savings plans to meet your specific needs, whether you are looking to save for the short or long term. Regardless of your savings goals, we have a plan that suits you. Here are a few tips to start saving on Kolomoni:
- Launch your Kolomoni app and login.
- Click on "Bank" and Select "Savings".
- Choose a savings plan that suits your need and start your savings journey.
- Click on "Target Savings".
- Enter your desired "Plan Name".
- Choose the amount you want to save.
- Select how often you want to save (e.g., weekly, monthly, etc.).
- Decide on the duration of your savings plan.
- Click "Save" to complete the process and you're one step closer to achieving your financial goals!
- Click on "Budget Savings".
- Enter your desired "Plan Name".
- Choose the amount you want to save.
- Select how often you want to save (e.g., weekly, monthly, etc.).
- Decide on the duration of your savings plan.
- Click "Save" to complete the process and you're one step closer to achieving your financial goals!
Buying airtime has never been easier! To purchase airtime on Kolomoni, follow the steps listed below.
- Log in to your Kolomoni App and go to the "Bank" section.
- Select "Buy Airtime".
- Enter the phone number and the amount of airtime you want to purchase.
- Choose your service provider and click "Next".
- Double-check that all the details you've provided are correct.
- Input your password and submit your transaction.
Please note that data purchase is currently unavailable on Kolomoni.
To successfully transfer funds from one Kolomoni account to another on the app, follow these simple steps:
- Open your Kolomoni app and select "Bank" from the menu.
- Choose "Payments" and select "Send money".
- Select "Kolomoni to Kolomoni".
- Enter the amount you wish to transfer, the beneficiary's account number, and a brief narration of the transaction.
- Click on "Pay now".
- Review the transaction details to ensure they are accurate, then confirm the transfer.
- Input your password and submit the transfer.
Congratulations! Your transaction has been completed successfully.
To create a payment link using your Kolomoni app, follow these steps:
- Open your Kolomoni app and select "Bank" from the menu.
- Choose "Payments" and select "Create payment link".
- Select what you would like to do e.g. I want to (send/receive money).
- To receive, click on I want to "receive".
- Input the amount and create the link.
- A QR code and link will be created.
- Input your transfer PIN and submit the transaction.
If you're not ready to make a payment or you fear missing an upcoming bill, payment, or renewal, don't worry — we have got you covered! Simply follow the steps listed below:
- Open your Kolomoni app and select "Bank" from the menu.
- Click on "Create a schedule".
- Enter the payment amount, beneficiary's bank, and account number.
- Choose the payment date and time and provide the payment details in the narration section.
- Click on "Schedule payment" to set up the transaction, or "Pay now" to transfer the funds immediately.
- Review the payment details to make sure they are accurate, and then input your PIN to confirm the transaction.
That's it; your payment will be successfully scheduled right away.
Need your Kolomoni bank account statement directly in your email quickly and stress-free? Here's how to request your bank statement on the Kolomoni app:
- Log in to your Kolomoni app.
- Choose the "Bank" option.
- Select "Manage Account".
- Click on "Request Statement".
- Choose the account type.
- Choose the timeframe by setting the starting and ending dates.
- Select the file type as either PDF or Excel.
- Click on "Request Statement".
Kolomoni offers different types of loan plans ranging from 30 to 180 days with an interest rate of up to 4% per month, an equity deposit of 20% to 30%, and a processing fee of 4% of the loan value. Follow these simple steps:
- Open the Kolomoni app and choose "Bank".
- Select "Loan and Investment".
- Choose the loan option that meets your needs.
- Input all the necessary documents and submit your application.
Your bank. In your pocket.
Manage your account, send money, repay loans, track your savings, schedule payments — all from the Kolomoni app. Available on iOS and Android.
